Refund Policy

Credits are charged only when a generation succeeds. If a run fails or is canceled before producing output, the reserved credits for that run are returned to your wallet automatically — you do not need to request a refund for failed jobs.

Subscription plans refill credits on a recurring schedule. You may cancel anytime; cancellation stops future renewals but does not retroactively refund the current billing period unless required by law or explicitly approved by support.

If you believe you were charged in error (duplicate charge, wrong plan, or technical issue), contact us within 14 days of the charge with your account email and receipt details.

One-time credit packs are valid for one year from purchase. Unused credits in a pack are not convertible to cash. Refunds for unused credit packs are considered on a case-by-case basis when requested within 14 days of purchase and before substantial use of the pack.

Filing a chargeback without contacting support first may result in account suspension. We reserve the right to decline refunds when we detect abuse, policy violations, or fraudulent activity.

Email [email protected] with your account email, approximate purchase date, and a short description. We aim to respond within a few business days. See also our pricing page for current credit rates and plan terms.